Shipping policy
Thank you for shopping with Soft Networks USA. This Shipping Policy outlines our shipping practices, timelines, and related terms.
1. Processing Time
- Orders are processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Methods & Carriers
We use trusted carriers such as FedEx, UPS, and USPS for domestic and international deliveries.
- Standard Shipping: 3–7 business days (U.S. only)
- Expedited Shipping: 1–3 business days
- International Shipping: Delivery times vary by destination and customs clearance. Typically on or within 7 business days.
3. Shipping Costs
- Shipping fees are calculated at checkout based on weight, dimensions, and destination.
- Free shipping may apply to select orders as part of promotional offers.
4. Order Tracking
Once your order ships, you will receive an email with tracking information. You can track your shipment via the carrier’s website.
5. Customs, Duties & Taxes
For international orders:
- Customers are responsible for any customs duties, taxes, or import fees.
- Ensure compliance with local regulations before placing an order.
6. Delivery Issues
- If your package is lost or damaged during transit, contact us immediately at sales@softnetworksusa.com.
- We will assist with claims and provide a resolution.
7. Restrictions
We do not ship to P.O. Boxes or restricted countries as per U.S. export regulations.
8. Contact Information
For shipping inquiries: Email: sales@softnetworksusa.com
Phone: 1-833-BYE-HARDWARE (293-4273)